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Terms & Conditions

Welcome to Castle IT Online Store. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf on an entity ("you") and CASTLE IT ONLINE STORE ("we," "us" or "our"), concerning your access to and use of the castleit.com.my & lelong.com.my/merchant/castleit.htm website as well as other media form, media channel, mobile website or mobile application related, linked, or otherwise connected hereto (collectively, the "Site").

You agree that by accessing the Site, you have read, understood, and agree to be bound by all these Terms and Conditions. If you do not agree with all these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

User Registration
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
 
Products
We make every effort to display as accurately as possible the colors, features, specifications, details and price of the products available on the Site. However, we do not guarantee that the colors, features, specifications, details and price of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

Purchase Terms & Conditions
The following terms and conditions govern the sale of products by us. By submitting your online order to us, you have indicated your acceptance to be bound by these terms and conditions of sale. At our sole discretion, these terms and conditions may be changed without prior notice at any time.

  • We offer a 7-day return period for products to ensure that you are completely satisfied with your purchase. Please read our return policy for more information.
  • We shall not be responsible for loss, damage, delay or failure with respect to the products caused by shipping company. Please read our shipping policy for more information.

Billing Information
We accept Credit Cards (Master Card & Visa), eWallets, FPX transfers and cheque(s) for payment of order(s). Full payment and/or cleared cheque(s) are required before we process the shipping of the item(s).

Order Cancellations/Changes
For the benefit of our customers, we will attempt to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to difficulty of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

Please review orders very carefully prior to submitting them and in the case a cancellation is necessary; please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. Unfortunately, no guarantees can be made.

Errors, Misprints, and Omissions
Prior to shipment or delivery of any order, we may cancel, reject, correct, or terminate any order for products, services, or insurance for which the price was incorrectly displayed or where we otherwise displayed erroneous, incomplete, or inaccurate information. We may cancel, reject, correct, or terminate at any stage of the order processing, including after an order has been submitted and confirmed, and your credit card or debit card has been charged or an electronic funds transfer has been sent or received. In the event your order is cancelled by us after your payment has been made, we will proceed a refund to you via electronic bank transfer.